He refused to give me any record/reference number. I recorded the last ten minutes of this unpleasant conversation and asked him for a reference number to our conversation. He just kept repeating "transaction didn't go through", "you have to wait 4 to 7 days and the authorization will drop", "we will not charge you" in an extremely condescending tone. He simply would not only budge, he wouldn't even acknowledge that there was an issue that needed his full attention. I told him the story, and that my credit card company is unable to cancel the authorization because it has to come from the requesting merchant (Priceline) he did not deny that it is Priceline that can cancel the authorization request. I get that, but I need to buy the tickets now and I can't do that unless the previous authorization request for $2,600 is removed.Īfter about 10 minutes of frustrating to-and-fro, I got transferred to an aggressively rude person by the name William. This is where things started going south - young lady kept repeatedly telling me the obvious - "this is how our system works the pending entry in your credit card online statement will drop within 4 to 7 days". Since you have no tickets you can sell me, can you cancel the authorization request so I can buy the tickets from someone else (or you, if you have them). My card won't allow me to do that while an authorization for $2,600 from your end is still pending. So, I ask, I need to purchase these tickets or similar, from you or from someone else. She keeps telling me that authorized doesn't mean paid to Priceline, just that the amount is available, but since the purchase didn't go through, no money will actually be withdrawn from my account. ![]() I tell her that I have confirmed with my bank that the amount sought has been authorized. ![]() She can't say - just that the ticket purchases didn't go through. ![]() A customer service person tells me that the purchase didn't go through. No tickets were issued by mid-day the next day, so I called Priceline.
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